2017 Wins! End of year evals are in motion. Spend time with your Director, team, and self to recount growth and impact that has come of this year. Look forward to 2018 and carve out the path for continued improvement on what can be done better and prioritize ongoing development. What is the outcome you are working toward? We work too damn hard to break even!
NEW APP!!!
It’s important that all of our members are using the new app as this is where they will book their classes. Once our members are on the app, we can start using the many other cool features! But first things first!
TECH ISSUES?
Reach ASF Tech Support at
1-800-474-4273CLIENT ISSUES?
Reach Client Support at 1-800-527-6898.
UPCOMING EVENTS:
1/1 – New Year’s Day
1/4 – Career Day
1/6 – Holiday Party
1/9 – Career Day
1/14 – 6 week Challenge Kickoff
1/17 – Detox Orientations Begin
1/28 – Detox Orientation Weigh ins
ASF IS LIVE!!!
We tell our challengers and members that change is never easy, but always worth it! This transition is no different. While there will be hiccups along the way, there is nothing that we can’t work through. An ASF rep will be onsite at all clubs this week. Please use these valuable resources while they are here.
Results Holiday Party January 6, 2018
(stay tuned for more details)
POWERED BY PHYSX!
THE 20 LAWS OF CUSTOMER SERVICE IN A FITNESS BUSINESS
16. If you can, handle it yourself instead of passing it along to someone else.
17. Strive for Profitability. The profitability of our company creates opportunity for everyone who works here and a better experience for our guests.
18. Do everything in your power to make this the cleanest facility in town.
(1-15 Can be found in previous Newsletters)
HUMAN RESOURCES
Did you sign and turn in your Employee Handbook Acknowledgement Form? Last week, Jennifer Richards sent an email to all employees with an updated Employee Handbook attached. At the end of the Handbook, there is an acknowledgement form. Please sign and return this form to Jennifer Richards (jennifer@resultstc.com) immediately as they are now PAST DUE. If you have already signed and turned in your form, THANK YOU!
DID YOU
KNOW?
There was a new Maintenance and Repair form rolled out a few weeks ago? Please make sure that your club is using the new form when submitting all maintenance requests. This form should have replaced the old form in your Ops & Logistics Folder.
UPCOMING EVENTS:
12/15/17 – FAD – CA
12/17/17 – SF Workshop
12/18 – 12 days of Fitmas
2017 Wins! End of year evals are in motion. Spend time with your Director, team, and self to recount growth and impact that has come of this year. Look forward to 2018 and carve out the path for continued improvement on what can be done better and prioritize ongoing development. What is the outcome you are working toward? We work too damn hard to break even!
THE 20 LAWS OF CUSTOMER SERVICE IN A FITNESS BUSINESS
19. The safety of our guests is the most important thing in this business.
20. Take this job seriously, but not yourself. Remember, we are the best part of their day, every day, so make it FUN!
(1-18 Can be found in previous Newsletters)
HUMAN RESOURCES
Reminder: If you want to receive your 2017 W-2 electronically, register online by 12/30/17. If you do not register, a paper W-2 will be mailed. Click on the W2 Document below for instructions.
Did you know that you now have HELP!? ASF Payment Solutions is our partner and wants to help you engage with our customers more. Having a technical issue with their system, don’t get frustrated, get TECH Support. Reach ASF Tech Support at
1-800-474-4273.Is your customer having an issue that you aren’t able to figure out? Don’t get frustrated, get Client Support. You can reach Client Support at 1-800-527-6898.
ASF can help change our lives so we
can help change
more lives!
UPCOMING EVENTS:
12/18-31 – 12 Days of Fitness
12/25 – Christmas
1/1 – New Year’s Day
1/6 – Holiday Party
1/14 – 6 week Challenge
